Request MyDealXP Account Deletion

MyDealXP is operated by Advanced Auto Dealers, Inc. This page explains how to request deletion of your MyDealXP account and associated data.

How to Request Deletion

1. Email privacy@mydealxp.com from the email address associated with your MyDealXP account.
2. Use the subject MyDealXP Account Deletion Request.
3. State that you want your entire MyDealXP account and associated data deleted.
4. Respond to any follow-up email we send to verify your identity and confirm the request.
5. After verification and review, we will process the request and send a completion notice or explain any data we must retain.

If you cannot open the email link, send your request directly to privacy@mydealxp.com.

What the Request Covers

A MyDealXP identity may include customer access, salesperson access, or both. An account-deletion request covers the entire MyDealXP account and all role access associated with it.

Uninstalling the MyDealXP app does not delete your account. If you have a paid subscription, we will review its status and coordinate any required cancellation before completing account deletion. Uninstalling the app does not cancel a subscription.

Data We Delete or De-Identify

Depending on the features you used, deletion or de-identification may include:

• account identity and profile information;
• active login sessions, registered devices, and push-notification tokens;
• account preferences, saved activity, and account-only content;
• customer or salesperson profile and access information; and
• account-owned vehicle information, wanted vehicles, requests, deals, photographs, attachments, and other uploads, where applicable.

Data That May Be Kept

Some information may be retained when reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, financial recordkeeping, protection of the Service or its users, or another lawful purpose. This may include:

• transaction, subscription, billing, tax, and accounting records;
• security, fraud-prevention, dispute, audit, and account-deletion request records;
• content you shared with another user when necessary to preserve that recipient's conversation or records, although we may remove or de-identify your account identity where feasible; and
• backup copies until they are overwritten or securely deleted through routine backup practices.

We retain these records only for as long as reasonably necessary for the applicable purpose, subject to legal and technical requirements.

Verification and Completion

Account deletion is reviewed manually. We may contact the email address stored on the account and require a response before processing the request. We will not disclose whether an account exists to an unverified requester. Authorized-agent requests may require proof of authorization and additional identity verification.

After processing, we will send a completion notice or explain any categories of information that must be retained.

Deleting Selected Data While Keeping an Account

MyDealXP does not currently offer a general request process for deleting selected account data while keeping the account open. Individual features may let you update or remove particular information, but an account-deletion request submitted through this page covers the complete MyDealXP account.

Contact

For questions about this process, email privacy@mydealxp.com.

Advanced Auto Dealers, Inc.
Attn: MyDealXP Privacy
321 N 9th St
Beatrice, NE 68310
United States